Adobe Systems, Inc.

Team intranet site design and development

We designed and developed the Adobe Technical Response Team Intranet site and internal brand.

Adobe Systems, Inc.

Internal team branding

Adobe Systems, Inc.

Twitter background for Adobe Customer Care@Adobe_Care

As social networking continues to become the way companies connect with their customers, Adobe Customer Support recognized the importance of creating a branded experience for their Twitter page. We created a custom background for Adobe Customer Care's Twitter profile which incorporated Adobe website brand elements, and included thumbnails of Twitter account moderators.

Adobe Systems, Inc.

Twitter background for Adobe Human Resources@AdobeCareers

Following the success of the Adobe Customer Care Twitter background, we were asked to create a custom background for Adobe Human Resources and Recruitment Twitter profile - again incorporating Adobe website brand elements and thumbnail images of Twitter account moderators.

Microsoft

User Experience Explorations

In 2009, Microsoft’s Worldwide Support Team approached Dumb Eyes with the task of exploring the possibilities of the support user experience in blue sky scenarios. We spent nine months developing three unique solutions based on user personas that ranged from Millennials to Boomers.

Each solution relieved the burden on the user by removing the complexity and frustration that plagues this experience. Each solution emphasized first contact resolution, brokered third-party content tools and functionality, incorporated self-healing technologies and was sustainable through dynamic creation of user support content. The experience for the user was simple and humane and empowered the user through self learning, suggestions and connection to community and support professionals. The ultimate goal was to anticipate the user needs, and in best cases, resolve the problem without the user even being aware there was one.

We delivered the Microsoft team with conceptual briefs, user profiles, detailed workflow diagrams and wireframe prototypes for each experience.

Microsoft

Internal Site development: mss-league.com

Partnering with Wexley School for Girls, we provided the front and back-end development for a worldwide employee conference site. The site utilized unobtrusive JavaScript, MySQL, PHP and Silverlight integration.